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Alden & Roe

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Three of us answer this inbox. Most questions get a real reply within one business day, and fit questions usually get one the same afternoon.

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Reach us directly

Email
hello@aldenandroe.comReplies within one business day
Phone
+1 (212) 804-7719Mon to Sat, 10am to 7pm Eastern Time
Studio
214 Mercer Street, Suite 3B
New York, NY 10012, USAWalk-ins Thursday to Saturday. Fittings by appointment.
Returns
Start a returnOr email us with your order number
Press
press@aldenandroe.comSamples available for editorial by request

Find the studio

Between Prince and Spring. Buzzer 3B, third floor walk-up.

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Quick answers

One to two business days from our New York studio. You get a tracking number by email as soon as the label is created.

Yes. Email your height and your usual size in two brands you already own, and we will compare against our flat measurements. See the size guide first if you prefer numbers.

We ship to Canada and the United Kingdom. Duties and import taxes are the recipient's responsibility on those orders. Full detail on the shipping page.

Email a photo within 7 days of delivery and we will send a replacement or a full refund, including shipping both ways. This does not affect your statutory rights.

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